Very soon, we are about to step into into the unknown territory. We’re at the verge of venturing into the cloud platform of business where the priority has shifted from physical hardware to intangible products. And where intangibility is concerned, the quality service level must be second to none. Once a customer places an order online, delivery and support are of utmost importance. Everything happens in real-time and there’s very little margin for error. It’s absolutely different in terms of handling its operations. It challenges your reaction time, and your capability as a company, as a brand, and as a team.
TimeTec Cloud business rides on a subscription-bases, where a customer signs up, purchases a subscription plan, and begins the subscription. As simple as it sounds, to ensure the fluidity of its operation is the complete opposite. We have gone to hell and back to confirm that the flow is unflawed, making sure that our resellers are as excited as we are and that we’d be able to match the needs of our customers at anytime. Loopholes if any, are just too risky to not rectify immediately, and the cloud-centricity of the design must be prevalent to ensure the customer’s user-friendliness experience.
I’ve been in this business for more than 12 years dealing with hardware and software applications; to prepare the team for the cloud business platform is far from being a walk in the park. They need to grasp the understanding of a cloud business nature to be able to deliver customer’s expectancies. They have to be on their toes to handle instant customer’s enquiries/complaints/requests for support, and so on. The lead-time expected in any online business is almost instantaneous; the tolerance level of the customer’s close to zero.
Despite the concerns we have, the cloud computing technology gets us excited as it brings biometrics and attendance to another level. Cloud is the future; cloud is where we want to be. TimeTec Cloud redefines the possibilities in a workforce management software; it further emphasizes the advantages of biometrics system for SMEs. Get round-the-clock consolidated data accessibility, accurate report analysis, and seamless integration with 3rd party application, all with your TimeTec scalable investment.
Get started with a TimeTec Trial account and begin to understand the advantages and benefits of using a cloud-based workforce management for your company!
by Norana Johar, COO, FingerTec HQ